Refund & Cancellation Policy

Effective date: 15 October 2026

Klipprr has a free plan precisely so you can decide before you pay. This page explains what happens when you cancel, and when you get money back.

1. Cancelling

Cancel at any time from your account page — two clicks, no email, no phone call, no retention questionnaire. Cancellation stops the next renewal. Your plan keeps working until the end of the period you already paid for, then the account returns to the Free plan.

Cancel before the renewal date shown on your account page to avoid the next charge. If a renewal has already processed, see section 3.

2. EU/EEA and UK consumers: the 14-day right of withdrawal

As a consumer buying at a distance you normally have 14 days to withdraw without giving a reason. Klipprr is a digital service that starts immediately, so at checkout we ask you to confirm two things: that you want us to start supplying it right away, and that you understand you then lose the right of withdrawal. That is what Article 16(m) of Directive 2011/83/EU allows, and we record your confirmation against your purchase.

If you did not give that confirmation — or if we cannot show that we recorded it — your 14-day right is intact and we will refund you in full. Email hello@klipprr.com from your account address within 14 days of the purchase. We refund within 14 days of hearing from you, to the original payment method, at no cost to you.

Renewals are a continuation of an existing contract, not a new distance contract, so the withdrawal right does not restart at each renewal. Section 3 covers those.

3. When we refund anyway

Beyond what the law requires, we refund in these situations. You do not have to argue for them.

Outside those cases we do not refund partial periods or unused clip allowances, and we do not refund a yearly plan mid-term because usage turned out lower than expected. That is what the free plan and the monthly option are for.

4. How to ask

Email hello@klipprr.com with:

• the email address on the account;
• the invoice or receipt ID from Stripe, if you have it;
• the date and amount charged;
• one line on what happened.

We acknowledge within 2 business days and decide within 14 days at the latest. Once approved, the refund leaves us immediately; how quickly it appears on your statement is up to your bank, usually 5–10 business days.

5. Chargebacks

Please contact us before opening a dispute with your bank. A chargeback costs us a fee and takes weeks to resolve, whereas an email usually takes a day. We do not penalise anyone for raising a dispute, and we never refuse service because of one that was raised in good faith.

6. Your statutory rights

Nothing on this page limits mandatory consumer rights in your country, including rights relating to digital content and services that are faulty, not as described, or not supplied. Where this policy and the law disagree, the law applies.

7. Changes

We may update this policy. The version in force when you bought applies to that purchase.